Refund policy

30-DAY MONEY-BACK GUARANTEE

At Resiva, we stand behind the quality of our products and want you to shop with confidence. That is why we offer a 30-Day Money-Back Guarantee on the terms below.

ELIGIBILITY FOR REFUNDS
To be eligible for a refund, all of the following must be true:
- Your refund request is submitted within 30 days of the delivery date.
- Requests made more than 30 days after delivery are not eligible and will not be approved.
- Shipping and handling fees are non-refundable.
- You do not need to return the product, and we do not accept product returns.

Refund eligibility is limited to the 30-day window from the confirmed delivery date.

NON-ELIGIBLE REFUNDS
Except where the law requires otherwise, the following are not eligible for a refund:
- Refund requests submitted after the 30-day guarantee period.
- Subscription renewals or recurring charges processed after the 30-day window.
- Orders that have already been processed or fulfilled once the 30-day period has passed.
- Requests that fall outside the terms of this policy.

We do not make exceptions beyond the 30-day money-back guarantee, other than those the law requires.

SUBSCRIPTIONS
If your order includes a subscription, you are responsible for managing or cancelling it within the 30-day guarantee period. Subscription renewals that occur after this window are not eligible for a refund. Please manage, change or cancel your subscription before it renews; not doing so is not grounds for a refund.

Subscription orders. Resiva offers products that can be bought through a subscription, which renews automatically until you cancel. If you sign up for a subscription, you will be charged through the payment method you provide every 30 days, or at the delivery frequency you choose (the "billing period"). By submitting your initial order you accept the terms of the auto-renewal offer and agree to our Purchase options cancellation policy.

Cancelling a subscription. You can cancel your subscription at any time. To avoid the next recurring charge, cancel before the last day of your current billing period. You can cancel through your customer portal or by emailing our customer support team at help@resiva.shop. Cancellations take effect on the last day of the current billing period.

Billing information. You must give us current, complete and accurate billing information and keep it up to date (for example, a change of billing address, card number or card expiry date). Tell us promptly if your card is cancelled or is no longer valid. You can update your details in the customer portal or by contacting customer support.

AGREEMENT TO THIS POLICY
By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including its eligibility requirements and limitations.

CONTACT CUSTOMER SUPPORT
If you have questions about refund eligibility, contact our customer support team at help@resiva.shop within the 30-day window so we can help you.