Terms of service

TERMS OF SERVICE AND SALE
Last updated: November 9, 2026

OVERVIEW
This website is operated by NavaraX LLC d/b/a Resiva ("Resiva", "we", "us" or "our"). Throughout the site, "we", "us" and "our" refer to Resiva. Resiva offers this website, including all information, tools and services available from it, to you, the user, on the condition that you accept all the terms, conditions, policies and notices stated here.

By visiting our site or buying something from us, you use our "Service" and agree to be bound by these Terms of Service and Sale ("Terms"), including any additional terms, conditions and policies referenced here or available by hyperlink. These Terms apply to all users of the site, including browsers, customers and anyone who contributes content.

Please read these Terms carefully before using our website. By accessing or using any part of the site, you agree to be bound by them. If you do not agree to all of these Terms, you may not use the website or any of our services.

Any new features or tools we add are also subject to these Terms. You can review the current version at any time on this page. We may update, change or replace any part of these Terms by posting the update on the website. Your continued use of the site after we post changes means you accept them.

Our store is hosted on Shopify Inc., which provides the ecommerce platform we use to process transactions and deliver our services.

SECTION 1: ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you have given your consent for any minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose, and you may not break any laws in your jurisdiction when using the Service. You must not transmit worms, viruses or any code of a destructive nature. A breach of any of these Terms will result in immediate termination of your access.

SECTION 2: GENERAL CONDITIONS
We may refuse service to anyone, for any reason, at any time.

You understand that your content (not including credit card information) may be transferred unencrypted over various networks and changed to fit technical requirements. Credit card information is always encrypted when it is transferred.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service, or access to the Service without our express written permission.

SECTION 3: ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information on this site is inaccurate, incomplete or out of date. The material on this site is provided for general information only and should not be relied on as the sole basis for decisions. We may change the contents of this site at any time, but we are not obliged to update any information. You are responsible for checking for changes.

SECTION 4: MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products can change without notice. We may modify or discontinue the Service (or any part of it) at any time without notice. We are not liable to you or anyone else for any modification, price change, suspension or discontinuation of the Service.

SECTION 5: PRODUCTS
Some products may be available only online and in limited quantities. Refunds are handled under our Refund Policy.

We try to display the colours and images of our products as accurately as we can, but we cannot guarantee that your screen will show them accurately.

We may limit the sale of our products to any person, region or jurisdiction, limit quantities, discontinue products at any time, and refuse any order.

SECTION 6: ACCURACY OF BILLING AND ACCOUNT INFORMATION
We may refuse or limit any order. We may limit or cancel orders placed by or under the same customer account, card, email or billing or shipping address. You agree to give current, complete and accurate purchase and account information for all purchases made on our store, and to promptly update it so that we can complete your transactions and contact you if needed.

SECTION 7: OPTIONAL THIRD-PARTY TOOLS
We may give you access to third-party tools that we neither monitor nor control. You acknowledge that these tools are provided "as is" and "as available" without any warranty, and that you use them at your own risk and subject to the third-party provider's terms. Any new features or services we add to the site are also subject to these Terms.

SECTION 8: THIRD-PARTY LINKS
Some content or products available through the Service may include material from third parties. Third-party links on this site may take you to websites we do not own or control. We are not responsible for the content, accuracy, legality or quality of third-party materials or websites. Please direct any complaint or claim about a third party's products or services to that third party.

SECTION 9: USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send us comments, ideas, suggestions or other material ("submissions"), you agree that we may edit, copy, publish, distribute and otherwise use them at any time without restriction. You confirm that your submissions will not violate the rights of anyone else and will not contain unlawful, harmful or abusive material. We may, but are not obliged to, monitor, edit or remove content we decide is unlawful, offensive or otherwise in breach of these Terms.

SECTION 10: PERSONAL INFORMATION
Our Privacy Policy governs how we handle personal information you submit through the store. It is available at https://resiva.shop/policies/privacy-policy.

SECTION 11: ERRORS, INACCURACIES AND OMISSIONS
Information on this site may sometimes contain typographical errors or omissions relating to product descriptions, pricing, promotions, offers, shipping and availability. We may correct any error and change or update information, or cancel an order, if information is inaccurate at any time without notice, including after you place an order. We are not obliged to update information unless the law requires it.

SECTION 12: PROHIBITED USES
In addition to other restrictions in these Terms, you may not use the site or its content: (a) for any unlawful purpose; (b) to ask others to carry out unlawful acts; (c) to violate any law or regulation; (d) to infringe or violate our intellectual property rights or those of others; (e) to harass, abuse, insult, harm, defame or discriminate; (f) to submit false or misleading information; (g) to upload or transmit viruses or other malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or bypass the security features of the Service. We may end your use of the site for violating any prohibited use.

SECTION 13: DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We do not guarantee that your use of our Service will be uninterrupted, timely, secure or error-free. You agree that your use of the Service is at your own risk. The Service and all products are provided "as is" and "as available."

To the fullest extent permitted by law, we are not liable for any loss or damage of any kind, including lost revenue, lost data, lost profit or replacement costs, arising from your use of the Service or any product bought through it.

SECTION 14: INDEMNIFICATION
You agree to indemnify and hold harmless Resiva and its parents, subsidiaries, affiliates, officers, directors, employees, contractors and service providers from any claim or demand, including reasonable attorneys' fees, made by any third party because of your breach of these Terms or your violation of any law or the rights of a third party.

SECTION 15: SEVERABILITY
If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be enforced to the fullest extent permitted by law and the remainder will stay in effect.

SECTION 16: TERMINATION
These Terms stay in effect until you or we end them. You can end them by ceasing to use our site and telling us. We may suspend or end your access without notice if we believe you have broken these Terms.

SECTION 17: ENTIRE AGREEMENT
Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision. These Terms, together with our order confirmation and Privacy Policy, are the entire agreement between you and us on their subject matter.

SECTION 18: GOVERNING LAW
These Terms are governed by the laws of the United States and the State of Wyoming. For purchases, subscriptions, returns, billing and disputes, the Terms of Sale in Section 19 control if they conflict with anything above.

SECTION 19: TERMS OF SALE

THIS SECTION CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AND ABOUT CONDITIONS, LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU. PLEASE READ IT CAREFULLY.

THESE TERMS REQUIRE INDIVIDUAL ARBITRATION TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, UNLESS YOU OPT OUT.

BY PLACING AN ORDER ON THIS WEBSITE, YOU ACCEPT AND ARE BOUND BY THESE TERMS. YOU MAY NOT ORDER PRODUCTS FROM THIS WEBSITE IF YOU (A) DO NOT AGREE TO THESE TERMS, (B) ARE NOT AT LEAST 18 YEARS OLD OR OF LEGAL AGE TO FORM A BINDING CONTRACT WITH NAVARAX LLC, WHICHEVER IS OLDER, OR (C) ARE PROHIBITED BY APPLICABLE LAW FROM ACCESSING OR USING THIS WEBSITE OR ITS CONTENT, GOODS OR SERVICES.

These Terms of Sale ("Sale Terms") apply to the purchase and sale of products and services through the Resiva website (the "Site"). NavaraX LLC d/b/a Resiva may change these Sale Terms at any time, without prior written notice, in its sole discretion. The latest version will be posted on the Site, and you should review it before you buy. Your continued use of the Site after a change means you accept it.

1. Order acceptance and cancellation.
Your order is an offer to buy the products and services in it under these Sale Terms. We must accept your order before we are obliged to sell to you, and we may decline any order in our sole discretion. After we receive your order, we will email you a confirmation with your order number and details. Your order is accepted, and a contract of sale between Resiva and you is formed, only when you have received that confirmation email.

2. No medical advice; accuracy and completeness of information.
The material on the Site is for general information only. It is not medical advice and is not a substitute for advice from a qualified healthcare provider. The statements made on this Site have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure or prevent any disease. Consult your healthcare provider before using any information or product from Resiva, especially if you are pregnant, nursing, taking medication or have a medical condition. We do not guarantee that you will reach any health or wellness goal. Your results may vary depending on factors unique to you, such as age, health and genetics. We try to display our products' colours and images as accurately as possible, but cannot guarantee your screen will show them accurately. The Site may contain historical information that is not current and is provided for reference only. We may change the Site's contents at any time but have no obligation to update information, and you are responsible for monitoring changes.

3. Prices and payment terms.
(a) All prices on the Site can change without notice. The price charged is the price in effect when you place your order, as set out in your order confirmation email. Price increases apply only to orders placed after the change. Posted prices do not include taxes or shipping and handling, which are added to your total and itemised in your cart and order confirmation. We are not responsible for pricing, typographical or other errors in any offer, and we may cancel any order arising from such an error.

(b) By giving us payment information, you represent and agree that: (i) you are fully authorised to use that card or account; (ii) all payment information you provide is complete and accurate; (iii) you are responsible for any payment card fees; and (iv) enough funds are available to pay the amount due. We and our payment providers may request and receive updated card details from your card issuer, such as a new card number or expiry date, and will update your account accordingly. Your issuer may let you opt out of this updating service; contact them if you wish to. We are not responsible for fees or charges that your bank or card issuer applies. If your bank or card issuer reverses a charge, we may bill you directly and seek payment by another method, including a mailed statement.

4. Automatic renewals.
If you buy a subscription or membership, you will be charged automatically every month, on the same calendar date as your first purchase (for example, if you bought on March 24, you will be billed again on April 24), or at the delivery frequency you chose when you signed up. YOUR SUBSCRIPTION CONTINUES UNTIL YOU CANCEL. IF YOU DO NOT CANCEL AT LEAST 24 HOURS BEFORE YOUR NEXT SCHEDULED BILLING DATE, YOUR SUBSCRIPTION WILL RENEW AUTOMATICALLY FOR ANOTHER PERIOD AND PAYMENT WILL BE PROCESSED AUTOMATICALLY. You can cancel by logging in to your customer portal, or by emailing help@resiva.shop, before your next scheduled billing date. A cancellation request received after your scheduled billing date applies to the following period. We may refuse to renew any subscription in our sole discretion. See also our Purchase options cancellation policy.

5. Shipments, delivery, title and risk of loss.
(a) We arrange shipment of the products to you. Please see the individual product page and our Shipping Policy for delivery options. You pay the shipping and handling charges shown during checkout.

(b) Title and risk of loss pass to you when we hand the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for delays in shipments.

6. Refunds and returns.
Refunds are governed by our Refund Policy. To be eligible, your refund request must be submitted within thirty (30) days of the confirmed delivery date. Requests made after thirty (30) days will not be approved. Shipping and handling fees are non-refundable. You do not need to return the product, and we do not accept product returns.

7. Electronic communications.
You consent to receive electronic communications from Resiva, either by email sent to the address on your account or by notices posted on the Site, for any purpose. You agree that any such email or posting satisfies any legal requirement that a communication from us be in writing. How often we contact you depends on your interactions with our products, our marketing and the Site. You can unsubscribe from promotional emails at any time using the link in the email.

8. Disclaimer of warranties.
EXCEPT WHERE INAPPLICABLE OR PROHIBITED BY LAW, THE SITE AND THE PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" UNLESS EXPRESSLY STATED OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY LAW, RESIVA EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

9. Limitation of liability.
EXCEPT WHERE INAPPLICABLE OR PROHIBITED BY LAW, YOU UNDERSTAND AND AGREE THAT UNDER NO CIRCUMSTANCES WILL RESIVA, NAVARAX LLC, OR THEIR OFFICERS, EMPLOYEES, DIRECTORS, SERVICE PROVIDERS, SUPPLIERS, AGENTS OR OTHER REPRESENTATIVES BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. THIS INCLUDES ANY LOSS OF USE, PROFITS, DATA OR GOODWILL AND THE COST OF SUBSTITUTE SERVICES OR ITEMS. IT APPLIES HOWEVER THE DAMAGES ARE CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR OTHERWISE, ARISING FROM (1) THE USE OF OR INABILITY TO USE THE SITE; (2) THE USE OF OR INABILITY TO USE ITEMS BOUGHT ON THE SITE; OR (3) THE COST OF SUBSTITUTE SERVICES OR ITEMS. IN NO EVENT WILL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES OR CAUSES OF ACTION EXCEED THE AMOUNT YOU PAID US IN THE PRECEDING TWELVE (12) MONTHS OR, IF GREATER, ONE HUNDRED DOLLARS ($100).

SOME JURISDICTIONS, INCLUDING NEW JERSEY, DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES OR LIMIT THE ABILITY TO DISCLAIM IMPLIED WARRANTIES. IF YOU ARE A CUSTOMER IN SUCH A JURISDICTION, THE DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY SECTIONS ARE INTENDED TO BE ONLY AS BROAD AS YOUR JURISDICTION'S LAW PERMITS. IF ANY PART IS HELD INVALID UNDER YOUR LAW, THE REST REMAINS VALID. If you are located in New Jersey, the limitations in this section do not apply to you. To the extent we cannot disclaim an implied warranty or limit liability as a matter of applicable law, the scope and duration of the warranty and the extent of our liability will be the minimum the law allows.

10. Goods not for resale or export.
You represent and warrant that you are buying from the Site for your own personal or household use only, and not for resale or export. You agree to comply with all applicable laws and regulations of any state and of the United States for these products and services.

11. Privacy.
Our Privacy Policy, https://resiva.shop/policies/privacy-policy, governs the processing of all personal data collected from you in connection with your purchases through the Site.

12. Force majeure.
We are not liable to you, and are not in breach of these Sale Terms, for any failure or delay in performance to the extent it is caused by events beyond our reasonable control. These include acts of God, flood, fire, earthquake, explosion, governmental action, war, invasion or hostilities (whether or not war is declared), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, pandemic or epidemic, lockouts, strikes or other labour disputes (whether or not involving our workforce), carrier restraints or delays, inability or delay in obtaining adequate supplies or materials, and telecommunications or power failures.

13. Governing law and jurisdiction.
All matters arising out of or relating to these Sale Terms are governed by and interpreted under the laws of the State of Wyoming, without giving effect to any choice-of-law or conflict-of-law rule (of Wyoming or any other jurisdiction) that would apply the laws of another jurisdiction.

14. DISPUTE RESOLUTION AND BINDING ARBITRATION.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

(a) YOU AGREE THAT ANY DISPUTE OR CLAIM ARISING FROM OR RELATING TO THIS ARBITRATION PROVISION, RESIVA'S PRIVACY POLICY OR TERMS OF SALE, RESIVA'S ADVERTISING OR MARKETING PRACTICES, OR RESIVA'S PRODUCTS OR SERVICES WILL BE SUBMITTED TO BINDING, FINAL AND CONFIDENTIAL ARBITRATION BEFORE A SINGLE ARBITRATOR, ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION ("AAA") UNDER ITS CONSUMER ARBITRATION RULES. THIS ARBITRATION PROVISION IS GOVERNED BY THE FEDERAL ARBITRATION ACT ("FAA"), 9 U.S.C. SECTIONS 1-16, AND THE ARBITRATOR IS BOUND BY ITS TERMS. THE ARBITRATOR HAS EXCLUSIVE AUTHORITY TO DECIDE WHETHER A DISPUTE OR CLAIM IS ARBITRABLE. THE ARBITRATOR WILL FOLLOW THE APPLICABLE SUBSTANTIVE LAW OF THE STATE OF WYOMING TO THE EXTENT CONSISTENT WITH THE FAA, AND MAY AWARD ALL REMEDIES AVAILABLE IN AN INDIVIDUAL LAWSUIT UNDER SUBSTANTIVE LAW, INCLUDING COMPENSATORY, STATUTORY AND PUNITIVE DAMAGES, DECLARATORY, INJUNCTIVE AND OTHER EQUITABLE RELIEF (INCLUDING PUBLIC INJUNCTIVE RELIEF), AND ATTORNEYS' FEES AND COSTS WHERE AVAILABLE UNDER APPLICABLE LAW. THE ARBITRATOR MAY ONLY RESOLVE DISPUTES BETWEEN YOU AND RESIVA, AND MAY NOT CONSOLIDATE CLAIMS OR PROCEEDINGS WITHOUT RESIVA'S CONSENT. THE ARBITRATOR MAY NOT HEAR CLASS OR REPRESENTATIVE CLAIMS OR REQUESTS FOR RELIEF ON BEHALF OF OTHER PEOPLE. IF A COURT OR ARBITRATOR DECIDES THAT ANY PART OF THIS AGREEMENT TO ARBITRATE CANNOT BE ENFORCED FOR A PARTICULAR CLAIM OR REMEDY, THAT CLAIM OR REMEDY (AND ONLY THAT ONE) MUST BE BROUGHT IN COURT AND ALL OTHER CLAIMS MUST BE ARBITRATED.

(b) DESPITE ANYTHING ELSE IN THESE SALE TERMS, RESIVA MAY BRING A CLAIM AGAINST YOU IN THE STATE OR FEDERAL COURTS OF WYOMING FOR INJUNCTIVE OR OTHER EQUITABLE RELIEF, OR ARISING FROM ANY ACTUAL OR POTENTIAL MISAPPROPRIATION OR INFRINGEMENT OF RESIVA'S INTELLECTUAL PROPERTY RIGHTS, AND YOU AGREE THAT VENUE IS PROPER AND THAT YOU ARE SUBJECT TO PERSONAL JURISDICTION IN THAT FORUM.

(c) UNLESS YOU TIMELY OPT OUT, YOU WILL NOT HAVE THE RIGHT TO: (A) HAVE A COURT OR JURY DECIDE YOUR DISPUTE OR CLAIM; (B) GET INFORMATION BEFORE THE HEARING TO THE SAME EXTENT AS IN COURT; (C) PARTICIPATE IN A CLASS ACTION IN COURT OR IN ARBITRATION, AS A CLASS REPRESENTATIVE, CLASS MEMBER OR CLASS OPPONENT; (D) ACT AS A PRIVATE ATTORNEY GENERAL IN COURT OR IN ARBITRATION; OR (E) JOIN OR CONSOLIDATE YOUR DISPUTE OR CLAIM WITH THAT OF ANY OTHER PERSON. OTHER RIGHTS YOU WOULD HAVE IN COURT MAY ALSO BE UNAVAILABLE IN ARBITRATION.

(d) YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS OF THE DATE YOU PURCHASED A PRODUCT OR SERVICE FROM THE RESIVA WEBSITE BY EMAILING HELP@RESIVA.SHOP OR SENDING A LETTER TO: NAVARAX LLC D/B/A RESIVA, ATTN. LEGAL DEPARTMENT, 30 N GOULD ST, STE 100, SHERIDAN, WY 82801, UNITED STATES, STATING YOUR NAME, THE PRODUCT YOU PURCHASED AND YOUR INTENT TO OPT OUT OF ARBITRATION.

15. Assignment.
You may not assign any of your rights or delegate any of your obligations under these Sale Terms without our prior written consent. Any attempted assignment or delegation in breach of this section is void. No assignment or delegation releases you from your obligations under these Sale Terms.

16. No waivers.
Our failure to enforce any right or provision of these Sale Terms is not a waiver of future enforcement of that right or provision. A waiver is effective only if it is in writing and signed by an authorised representative of Resiva.

17. No third-party beneficiaries.
These Sale Terms do not confer any rights or remedies on anyone other than you and us.

18. Notices.
(a) To you. We may give you notice under these Sale Terms by sending a message to the email address you provide or by posting on the Site. Emailed notices are effective when we send the email, and posted notices are effective when posted. You are responsible for keeping your email address current.

(b) To us. To give us notice under these Sale Terms, you must contact us by personal delivery, overnight courier, or registered or certified mail to: NavaraX LLC d/b/a Resiva, 30 N Gould St, Ste 100, Sheridan, WY 82801, United States. We may update this address by posting a notice on the Site. Notice by personal delivery is effective immediately. Notice by overnight courier is effective one business day after it is sent. Notice by registered or certified mail is effective three business days after it is sent.

19. Severability.
If any provision of these Sale Terms is invalid, illegal, void or unenforceable, that provision is severed and does not affect the validity or enforceability of the other provisions.

20. Entire agreement.
Our order confirmation, these Terms and our Privacy Policy are the final and complete agreement between you and us on the matters they cover.

CONTACT
Questions about these Terms? Email help@resiva.shop or write to NavaraX LLC d/b/a Resiva, 30 N Gould St, Ste 100, Sheridan, WY 82801, United States.